FAQ | PB Short
Frequently Asked Questions
What does PB Short sell?
PB Short offers bold, statement-driven headwear built around strong identity, clean design, and intentional presentation. Product offerings may include embroidered and printed hats depending on the collection.
Are all hats the same style?
No. Hat styles may vary by structure, material, fit, finish, and decoration method. Each product page includes the specific product details so customers know exactly what they are ordering.
What is the difference between embroidered and printed hats?
Embroidered hats use stitched thread for a textured, premium look. Printed hats use a high-quality print method for designs that require a different finish or visual style. The product page will state which type you are purchasing.
How long does it take to process an order?
Order processing times may vary depending on the product and production status. Most orders are processed before shipment as quickly as possible. Please allow additional time during high-volume periods or for specialty items.
How long does shipping take?
Shipping times vary based on destination, carrier, and product availability. Estimated shipping timelines are provided at checkout when available.
Will I receive tracking information?
Yes. If tracking is available for your order, it will be sent once the order has shipped.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us as soon as possible through the contact information listed on the site. Include your order number and clear photos so the issue can be reviewed quickly.
Do you accept returns or exchanges?
Please review the Returns page for full details. Return and exchange eligibility depends on the item and the condition in which it is received.
Can I cancel or change my order after placing it?
Orders may enter processing quickly, so changes or cancellations cannot be guaranteed once an order has been placed. If you need help, contact us immediately and we will review the request.
Do you offer discounts or promotions?
When promotions are active, eligible discounts are applied according to the terms of the offer. Details will be shown on the product page, announcement area, or at checkout when applicable.
What happens if an item is sold out?
If an item is unavailable, it may remain marked as sold out until inventory returns or the product is no longer offered. Availability can change without notice.
Is PB Short a large company?
No. PB Short is a focused independent brand built with intention. The goal is quality, clarity, and a direct customer experience — not mass-market volume.
How can I contact PB Short?
Use the contact information provided on the website. For order-related questions, include your order number so your request can be reviewed faster.